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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Timothy Stone

Timothy Stone

November 22, 2024

5  out of  5
rating by Timothy Stone
"Erin was very informative, welcoming, and overall delightful. As a life insurance agent, I can detect another agent who is truly passionate about the people and taking care of their needs. I wish I could give her more stars 🌟! Go talk to Erin‼️"
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Amanda Arvay

July 14, 2024

5  out of  5
rating by Amanda Arvay
"Love my Ins ladies! Been with Erin for over 6yrs with no plans on ever changing. ♥️"
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Eric Ott

June 28, 2024

5  out of  5
rating by Eric Ott
"The staff made you feel like family thanks again Donna Palfrey for everything you done for me"
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Amy Piper

March 23, 2024

4  out of  5
rating by Amy Piper
"She was quick and efficient."
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Bill Cash

December 27, 2023

5  out of  5
rating by Bill Cash
"Great staff"
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Clinton Huffman

November 2, 2023

4  out of  5
rating by Clinton Huffman
"They all were very nice and professional and Respectful and Polite with a Positive attitude"
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Andrea Curtis

October 14, 2023

1  out of  5
rating by Andrea Curtis
"I have State Farm insurance thru Erin Patton. My insurance (home&Auto) comes out on the 28th of every month. State Farm takes it out again on the 7th mind u our company is on theses strike going across America so all my money counts to stay up on my bills. So when this happened, I called Erin and told her that they took it out again and I wanted it back. She said she’d take care of it and now I’m two weeks in I’ve called almost every day and her secretaries are rude and mean and act like it was my problem why it was taken out even though they told me it should come out within a couple days and I’m still waiting so now I can just tell Erin is just worried about Erin and not the people she represents"
We responded:
"Andrea we have been working to help you privately. The timing of your requests and the banking system aren't within our control. I have met with you in person. The other agents have followed-up continuously and unfortunately the process can't be expedited. I have listened to the messages and recorded calls and I feel very proud of the care and compassion that has been shown on our end. We will continue to process all requests and follow up with you on your account privately. I absolutely care about each customer/owner as I always have."
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brittany underwood

February 17, 2023

5  out of  5
rating by brittany underwood
"Great staff, always willing to do everything they can to help, and explain things!"
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Kendall Brown

February 6, 2023

5  out of  5
rating by Kendall Brown
"All the ladies at Erin Patton State Farm are very sweet, helpful, and knowledgeable! We’ve had a great experience as customers and would recommend Erin Patton and her team to anyone!!"
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Oliver Lindemer

February 2, 2023

5  out of  5
rating by Oliver Lindemer
"Insurance through Erin Patton - State Farm made a huge difference in how I look at insurance companies. I switched my insurance to State Farm after constantly being overcharged through other companies and Erin Patton and her team made it super fast and easy as well as saving me money with the many discounts offered. They searched for every penny and they truly care about saving their customers money and I couldn’t be happier. I’ve always had a bad experience with insurance companies being shady and uninformative but Erin Patton and her team changed my mind about insurance. Because of this team, I have regained confidence in insurance knowing I have everything I want and need on my policy with no unspoken charges. HIGHLY recommend! 5 stars all the way around."
We responded:
"Thanks Oliver, we appreciate your trusting us to protect you."
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Josh Lewis

January 27, 2023

5  out of  5
rating by Josh Lewis
"Fantastic people, so nice I come and visit them daily."
We responded:
"Thanks Josh, we appreciate your patronage and friendship."
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OT

December 15, 2022

1  out of  5
rating by OT
"Worst customer service I have ever experienced! Very incompetent!!! Wish I could give 0 stars! Reply to their comment: They do know who I am. They can figure out what my name is by reading my email address. They dropped the ball multiple times with my Life Insurance policy. Jennifer and Erin are both incompetent in their line of work. They do not care about their customers. If you call with a question, expect 2 weeks at least for a reply. It took them 4.5 weeks one time, and that's with me calling them weekly for an update. My parents (who have their own policies thru State Farm) and I went back to our original State Farm agent, who is 50 miles away. But no headache now!!! Erin Patton gives State Farm a bad name. RUN AWAY FROM THIS BUSINESS!"
We responded:
"I don’t know your email or your identity. Jenny hasn’t been in my office for several years. I was off for several months and then part time in 2018 when my mom froze to death in an accident and my dad was paralyzed at the same time and Jenny was new. I am extremely competent and I’m sorry to have disappointed you OT. Again I’m not sure why you give this review 3 years after Jenny leaves? I wish you the best."
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Sandy Mattox

April 7, 2022

5  out of  5
rating by Sandy Mattox
"She does a great job and always try to save you money on your lns. plans."
We responded:
"Thanks so much Sandy! We strive to always be saving our clients time and/or money!"
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John Brown

March 20, 2022

5  out of  5
rating by John Brown
"Sorry just realized I didn't leave how my experience was Erin Patton and her employees att the best state farm has! Really helpful when I transfered from my other agent you can't find any office that gives great service"
We responded:
"Thanks John, we appreciate you!"
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Dean Brown

October 1, 2021

5  out of  5
rating by Dean Brown
"Erin takes her time to make sure you are totally informed and understand your coverage and options. Helpful informed friendly staff. Highly recommend her agency."
We responded:
"Thanks Dean, we appreciate you!"
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Dean Ortlieb

December 13, 2020

5  out of  5
rating by Dean Ortlieb
"Great people and professional service, with a strong sense of community involvement."
We responded:
"Thanks Dean!"
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Richard Van Buskirk

October 27, 2020

5  out of  5
rating by Richard Van Buskirk
"Always great service with Erin !"
We responded:
"Thanks so much Richard, we appreciate your trust in us!"
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Steven Shepherd

August 18, 2020

4  out of  5
rating by Steven Shepherd
"I reached out for a quote to compare my current coverage to Erin Patton as well as a couple other local agencies. Holly replied with if hours, if not minutes with a quote. Some other local agencies didn’t even reply to my message. My current coverage was able to issue a “loyalty rewrite” and maintain my diminished deductible, or else I would’ve been donning my khakis, and switching to State Farm. If I could, I would rate 4.5."
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Tiffany

July 2, 2020

5  out of  5
rating by Tiffany
"My husband and I have been very pleased with Erin Patton and her staff. Thanks for all your help and great service."
We responded:
"Thanks Tiffany, we appreciate your faith in us!"
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Katy Curnutte

July 1, 2020

5  out of  5
rating by Katy Curnutte
"Erin and her team are always extremely friendly and helpful in every situation. They all genuinely care about their customers and the community. Erin always makes time in her busy schedule to make every customer feel welcome and protected with State Farm. Highly recommend!"
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Lisa R

June 30, 2020

1  out of  5
rating by Lisa R
"They take FOREVER to respond. State Farm is a decent insurance company, but this office is full of unprofessional, unconcerned and poorly informed people. Jenni and Erin....No Thank you."
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Mike Huffman

January 16, 2020

1  out of  5
rating by Mike Huffman
"Not helpful at all"
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robert collins

January 13, 2020

5  out of  5
rating by robert collins
"office it's excellent very professional and friendly.. when my Harley was almost destroyed they were on it and got everything taken care of the same week"
We responded:
"Robert, thanks for your confidence, I'm glad we can deliver on the promises we make."
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william arnett

December 17, 2019

5  out of  5
rating by william arnett
"Great place to get insurance from."
We responded:
"Thanks Bill, we appreciate you!"
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Tim Davis

December 13, 2019

5  out of  5
rating by Tim Davis
"Always prompt and friendly service."